Frequently asked questions

Order Placement Process
To place an order, click the “Add to Cart” button for the product you desire to buy. Once you've added all the items to the shopping cart, proceed to the shopping cart page. On this page, review your order and click the “Checkout” button to finalize the transaction and confirm your order details with us.
Security of Payment Transactions
Our payment processing system is highly reliable and secure. Our Internet security team works diligently to protect your payment transactions. We use advanced security protocols, such as data encryption and secure authentication, to safeguard your financial information from any potential threats. This ensures that your payment details are kept confidential and secure throughout the process.
Estimated Delivery of Your Items
Once our team processes your order within 1 to 3 business days, you will receive a shipping confirmation email. This email will inform you that your items have been shipped and provide an estimated delivery time. Please note that external factors like shipping carrier delays or the destination's location may impact the actual delivery time. You can track your order using the tracking number provided in the email to stay informed about its progress.
Tracking Your Order
Yes, you can track your order! After your purchase is successfully completed, you will be given a tracking number. With this tracking number, you can monitor the status of your order on the shipping carrier's website or through our order tracking system. This enables you to know exactly when your order will be delivered to your address.
Shipping Cost Determination
The shipping cost is based on the destination of your package. When you enter your shipping address during the checkout process, you will be able to see the specific shipping cost. The cost is calculated considering factors such as the distance to the destination, the weight and dimensions of the items, and the shipping service you select.
Shipping Multiple Items
Typically, multiple items are shipped in separate packages to ensure the safety and proper handling of each item during transit. However, if the items are suitable for combined shipping, they may be shipped as one package. We will notify you if this is the case and provide you with details about the shipping arrangement, including any additional requirements.
Return Policy
If you are not content with the product you've received, please contact our customer service department. We are committed to providing a solution that meets your needs. Depending on the situation, we may offer a return, an exchange, or other appropriate measures. Please follow our return policy, which includes returning the product in its original state and providing relevant documentation.
Contacting Our Customer Service Team
If you need to contact us, you can fill in the contact form on our website or send an email to 3716r@fviainboxes.com. Our customer service representatives are available to assist you with any questions, concerns, or feedback you may have regarding your order, our products, or our services. We aim to provide prompt and effective support to enhance your shopping experience with us.